Return / Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within 5 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Authorization. After receiving authorization place the item(s) securely in its original packaging and include your proof of purchase, and mail your return to the following address:
W Western Texas, LLC
5035 Wesley St.
Greenville, TX 75402
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also request a prepaid shipping label. If you use the prepaid shipping label, shipping charges will be deducted from your return to cover shipping fees.
If you are returning or exchanging an item because of an error on our part or because it is damaged or defective, we will issue a full refund and cover all delivery charges incurred in sending the item to you and pay your costs of returning it to us.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 2-3 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
If you have any questions concerning our return policy, please contact us at: